Contact us

📬 Contact Us
We’re here to help — whether it’s a question about your custom order, shipping, or how personalization works, our team is ready to assist you with care and clarity.

📅 Customer Service Hours
Our dedicated support team is available during the following times:

Monday – Friday: 9:00 AM – 6:00 PM (GMT-05:00 / Eastern Standard Time (New York))
Saturday, Sunday & Public Holidays: Closed
Please note that response times may vary slightly during high-volume periods or holidays.

🛠️ What We Can Help With
We’re happy to assist with the following:

📦 Order inquiries (order status, confirmation issues, or shipping delays)

✍️ Product customization guidance (personalized text, embroidery options, design support)

📸 File or image upload questions for custom gifts

💳 Payment and checkout troubleshooting

🔁 Exchange requests (within 30 days for eligible cases)

❗ Reporting damaged or defective items

📮 Shipping zones, delivery times, and fees explained clearly

⚠️ Please note: As most of our products are made-to-order personalized items, we do not accept returns, but we are always happy to provide exchanges for eligible issues, such as manufacturing defects or incorrect customization.

📧 How to Reach Us
Email: service@forlovever.com
We aim to reply within 24 business hours.

Company：Hefei Haiju Enterprise Management Partnership (Limited Partnership)

Address：

Room 1104, Building 7, Cross-border e-commerce supervision area, southeast corner of the intersection of Qinyuan Road and Wenshui Road, Shushan District, Hefei City, Anhui Province

Tele：+8615256241532

Contact Form: You can also fill out the form below and we’ll get back to you as soon as possible.

🙏 Thank you
We truly appreciate your support of handcrafted and custom-made products. Each item is made with care, and we’re committed to making your experience as smooth and satisfying as possible.