Ordering & Payment

Q1：Is shopping on the site secure? What payment methods are supported?
A： Yes — we use encrypted connections and compliant payment processors (PCI-DSS). We support major credit cards, PayPal, and other region-specific methods shown at checkout. BNPL options may appear depending on your location.

Q2：Why is my checkout total different from the item price?
A： Checkout totals may include shipping, estimated duties/taxes (if applicable), personalization or expedited service fees, and applied discounts. Review the order summary before payment; contact support with a screenshot and order number if unclear.

Q3：What if I can’t add to cart or complete checkout?
A： Possible reasons: option is out of stock (greyed out), required customization fields are incomplete, or uploaded assets are invalid. Ensure all required fields are filled (choose “NO/None” where appropriate). Contact support with product link/details for help.

Q4：What is VIP/expedited service and how do I get it?
A： VIP/expedited is a paid option for priority production and expedited shipping, selectable at checkout. VIP orders may receive preferential handling for eligible replacements if the fault is ours (see after-sales policy).

Q5：What photos work best for custom items and what are the requirements?
A： Best results come from high-resolution, clear close-up photos with even lighting (recommended ≥600px). Avoid blurry or backlit images.  Ensure you have rights to the images you upload.