123132131.png?w=540&h=180)
Q1：How long does it take to get a response and resolution after submitting an after-sales claim?
A： We typically begin reviewing claims within 12–24 hours after receiving complete documentation. Further processing time depends on the required resolution (carrier/ customs involvement or reprinting).
Q2：What photos/information speed up the claim review?
A： Provide order number, recipient name, description, clear close-up photos of the defect, full-item photos, and packaging photos (for shipping damage). This accelerates review and claims.